Agilite Customer Service

Call Us: Phone: +800-996-9327 Fax: +800-428-9389

Send E-mail: General Inquiries: cs@agilitedogs.com

Mailing Address: Agilite LLC PO Box 3377 Jackson, WY 83001

Payment Types Accepted

Agilite's online store can accept the following credit cards: Visa, MasterCard, American Express or the Discover card.

Shipping Policy

Ship-To Countries: We ship to the United States and Canada directly from our online store. If you reside outside of these countries, please contact Customer Service before placing your order to get quotes on shipping rates.

We offer three levels of shipping service as follows:

Please note: Orders are shipped the next business day (Monday to Friday) after they are received. Orders placed on Friday will be shipped the following Monday.

Federal Express will NOT leave a Home Delivery without a signature. If you will not be home to sign for your package, please call Customer Service at (800) 996-9327 to waive the signature requirement.

Holidays

Agilite and its shipping providers will not be shipping or delivering on:

• New Year’s Day
• President’s Day
• Memorial Day
• Independence Day
• Thanksgiving Day
• Christmas Day

Additional USPS holidays include:

• Martin Luther King, Jr. Day
• Columbus Day
• Veteran’s Day
  

Returns and Exchanges

If you are not completely satisfied for any reason with the merchandise (see our warranty) you received from us prior to use, simply contact us, toll free at (800) 996-9327 for a return merchandise authorization number.

Include a note with your name, return address, daytime phone number, what you are returning and why, and instructions about your choice of exhange or refund. Please be sure to ship the package with a carrier that can provide tracking and insurance.

Our usual turnaround time, with shipping, is about three weeks. However, you can reduce that to about one week by using expedited shipping (two-day service or similar); we will return-ship the package to you in the same manner.

If your original purchase was made using a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped.

1. Call us toll free at (800) 996-9327 for a return merchandise authorization number.

2. Include a note with your name, return address, daytime phone number, and what you are returning and why.

3. Specify whether you want a return or exhange.

4. For an exchange, please indicate which new product you want by providing the item number and applicable color and size choices.

5. Insure your package and send to:

Agilite Returns Department
88065 North Highway #89
Afton, WY 83110

Care of Equipment

With proper care, your Agilite equipment will give you and your dog years of enjoyment. Most importantly, on the Hurdle and Tire Jump avoid crushing the ends of the aluminum tubing on the frames, which will make assembly difficult. Should the Tire Jump suspension cord or the Hurdle cross bar hook and loop connectors wear out, simply replace (you can contact us for replacements at a nominal charge). If desired, clean all equipment with soap and water. Storing when not in use will prevent soiling and cosmetic wear and tear.

Warranty

Agilite warrants all of its products to be free of material and manufacturing defects for a period of one year following the original purchase date. This warranty is extended to the original purchaser only and does not include damage due to normal wear and tear, negligence, abuse or misuse of the product. This warranty is void if the product has been altered or modified in any way. Original purchase receipt required for all warranty claims.